Policies & help
Updated 6 September 2026
Most questions are already answered in this Help center. Search the topics, then read the article. Open a support request only if you still need a person.
Try this first
- Search Help for the feature (launch, votes, analytics, account).
- Read the FAQ and the Terms if it is about ranks, refunds, or acceptable use.
- If the page errored, note the URL and what you clicked. Sign out and in once before you file.
When a ticket makes sense
- You cannot sign in and the password change failed.
- A listing you own was unpublished and you do not know why.
- You need a refund for a paid package or ad week.
- You found a safety issue (malware, impersonation, leaked key).
How to file
Use Help & support. Include the product slug, the launch week, your @username, and what you already read. Requests are stored on the account. Staff email is not wired in this preview — for a human now, write @DeepthiConnects on X.